Privacy Policy

Last updated: July 2026

Kalistei ("we," "our," "us") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using this site you agree to the practices described below.

Information We Collect

We collect information you provide directly to us — including your name, email address, shipping address, phone number, and payment details — when you place an order, create an account, contact us, or subscribe to communications. Payment card details are processed by our payment provider and are never stored on our servers.

We also automatically collect technical information when you visit the site, including your IP address, browser type, device information, referring pages, and how you interact with the site. This is collected through standard log files and cookies.

How We Use Your Information

• To process and fulfill your orders, including custom commissioning
• To communicate with you about your order, account, or inquiries
• To send marketing communications, where you have opted in
• To improve the site, our products, and customer experience
• To detect, prevent, and address fraud or technical issues
• To comply with legal obligations

Sharing of Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — including payment processors, shipping carriers, hosting providers, and analytics services — under contractual obligations to protect your data. We may also disclose information when required by law or to protect our rights.

Cookies and Tracking

We use cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and personalize your experience. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at contact@kalistei.com.

Security

We use industry-standard safeguards to protect your information, including SSL encryption for data in transit. No system is fully secure; we cannot guarantee absolute security but make commercially reasonable efforts to protect your data.

Children's Privacy

Our site is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.

Contact

For any privacy questions or requests, contact us at contact@kalistei.com.